The fine print, made clear

01  About Homestead Cleaning Solutions

Homestead Cleaning Solutions ("Homestead," "we," "us," or "our") is a cleaning services platform based in Detroit, Michigan. We connect clients ("you" or "Client") with background-checked, trained cleaning professionals ("Cleaners") for residential and commercial cleaning services. Homestead is responsible for the quality, scheduling, and coordination of all services booked through our platform.

02  Acceptance of Terms

By accessing our website, downloading our app, creating a booking, or making a payment, you confirm that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you may not use our platform or services.

We reserve the right to update these terms at any time. We will notify you of material changes via email or in-app notification. Continued use of the platform after such changes constitutes your acceptance of the revised terms.

03  Services

Homestead provides residential and commercial cleaning services as described at booking. All services are performed by Homestead Cleaners who have completed our vetting process, including identity verification, background screening, and training certification.

The scope of services is determined at the time of booking. If the condition of the property materially differs from what was described at booking (e.g., significantly more rooms, excessive mess, or undisclosed conditions), Homestead reserves the right to adjust pricing, limit scope, or reschedule the service.

04  Booking & Payments

4.1  Booking

Bookings may be made through our website or mobile app. All bookings are subject to Cleaner availability. You will receive a confirmation via email and/or SMS once your booking is confirmed.

4.2  Pricing

Service pricing is displayed at the time of booking. Prices may vary based on property size, service type, frequency, and location. Homestead reserves the right to update pricing at any time; changes will not affect bookings already confirmed.

4.3  Payment

Payment is processed at the time of booking or upon completion of service, as indicated during checkout. We accept major credit cards and other payment methods displayed on the platform. All transactions are processed securely through our payment processor.

05  Cancellation & Rescheduling Policy

Homestead's cancellation policy is designed to protect both clients and our Cleaners, whose income depends on confirmed appointments. By booking a service, you agree to the following:

5.1  Standard Cancellation — No Charge

If you cancel your scheduled service more than 24 hours before the appointment start time, you will not be charged. Any prepaid amount will be refunded in full to your original payment method within 5–7 business days.

5.2  Late Cancellation — 50% Charge

If you cancel your scheduled service within 24 hours of the appointment start time, you will be charged 50% of the total booked service price. This fee compensates the assigned Cleaner for the time they reserved and cannot fill on short notice.

5.3  No-Show / Lockout — Full Charge

A "No-Show" or "Lockout" occurs when a Homestead Cleaner arrives at the scheduled location at the scheduled time and is unable to access the property for any reason, including but not limited to: no one home to grant access, incorrect address provided, property locked without key arrangements, or Client failure to respond to Cleaner contact attempts.

In the event of a No-Show or Lockout, the full price of the booked service will be charged. No refund will be issued. This policy exists because your Cleaner has traveled to your location and set aside their full scheduled window for your service.

5.4  Rescheduling

You may reschedule a service at no charge provided you do so more than 24 hours before the appointment. Rescheduling requests made within 24 hours of the appointment are subject to Cleaner availability and may be treated as a late cancellation if the original appointment cannot be fulfilled.

5.5  Homestead-Initiated Cancellations

In rare cases, Homestead may need to cancel or reschedule your appointment due to Cleaner unavailability, emergency, or other circumstances beyond our control. In these cases, you will receive prompt notification and the choice of a full refund or rescheduled service at no additional charge.

06  Photo Authorization & Media Use

As part of our service quality and verification process, Homestead Cleaners take before-and-after photographs of your property at the start and completion of every job. These photos are taken to document the condition of your property, protect both the Client and Cleaner from disputes, and provide quality assurance.

By booking a service with Homestead and agreeing to these Terms of Service, you grant Homestead Cleaning Solutions a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and distribute photographs taken of your property in connection with your service for the following purposes:

Homestead will not include any personally identifiable information (such as your name, address, or account details) in any publicly shared photos. Photos used for marketing will not identify your specific property or location without your separate, explicit written consent.

If you do not wish for photos of your property to be used for marketing or training purposes beyond internal quality control, you may opt out by notifying us in writing at [email protected] prior to your scheduled service. Opting out does not affect our right to take photos for service documentation and quality assurance purposes, which remain a non-negotiable part of our service process.

07  Property Access & Client Responsibilities

You are responsible for ensuring that the Cleaner has safe and unobstructed access to your property at the scheduled time. This includes providing accurate access instructions, disabling security systems as needed, and securing or removing fragile, irreplaceable, or hazardous items prior to the service.

Homestead Cleaners are instructed not to move personal documents, electronics, or valuables. Please store any sensitive items before your appointment. Homestead is not liable for damage to items left unsecured in areas being cleaned unless caused by gross negligence.

08  Damage & Claims

Homestead carries general liability coverage for property damage caused by our Cleaners during the course of service. All damage claims must be submitted through the Homestead app or by contacting us at [email protected] within 24 hours of the completed service. Claims submitted after this window may not be eligible for reimbursement.

Homestead is not responsible for damage to pre-existing conditions, improperly installed fixtures, items of extraordinary value not disclosed at booking, or damage caused by the Client's failure to follow access or preparation instructions.

09  Prohibition on Direct Solicitation

Clients who discover or connect with a Cleaner through the Homestead platform agree not to solicit, hire, or engage that Cleaner for cleaning services outside of the Homestead platform for a period of 12 months following their last Homestead booking. This protection exists to ensure our Cleaners' livelihoods and the integrity of our platform. Violations may result in account suspension and a referral fee equivalent to six months of estimated service value.

10  Limitation of Liability

To the fullest extent permitted by applicable law, Homestead's total liability to you for any claim arising out of or relating to these Terms or our services shall not exceed the amount you paid for the specific service giving rise to the claim. Homestead is not liable for indirect, incidental, consequential, or punitive damages of any kind.

11  Governing Law

These Terms of Service are governed by the laws of the State of Michigan, without regard to its conflict of law provisions. Any disputes arising under these terms shall be resolved in the courts of Wayne County, Michigan.

12  Contact Us

If you have questions about these Terms of Service, please contact us:

01  Who We Are

Homestead Cleaning Solutions ("Homestead," "we," "us," or "our") is a residential and commercial cleaning services platform based in Detroit, Michigan. This Privacy Policy applies to information collected through our website, mobile application, and any related services (collectively, the "Platform").

02  Information We Collect

2.1  Information You Provide Directly

When you create an account, make a booking, or contact us, we collect:

2.2  Information Collected Automatically

When you use our Platform, we automatically collect:

2.3  Photos and Service Documentation

As described in our Terms of Service, Homestead Cleaners take before-and-after photographs of your property as part of our standard service process. These photos are stored securely on our platform and associated with your account and booking record. Your rights regarding the use of these photos are described in the section below and in our Terms of Service.

2.4  Information from Third Parties

We may receive information about you from third parties, including:

03  How We Use Your Information

We use the information we collect for the following purposes:

3.1  Providing and Improving Our Services

3.2  Safety and Quality Assurance

3.3  Marketing and Communications

3.4  Legal and Compliance

04  Your Rights Regarding Photos

You have the following rights with respect to photos taken of your property:

05  How We Share Your Information

Homestead does not sell your personal information. We share your information only in the following circumstances:

5.1  With Your Assigned Cleaner

We share your first name, service address, booking details, and access instructions with your assigned Cleaner solely for the purpose of completing your service.

5.2  With Service Providers

We work with trusted third-party providers to operate our platform, including payment processors, background check services, SMS and email communication providers, cloud storage providers, and analytics services. These providers are contractually required to use your information only as directed by Homestead and to maintain appropriate security standards.

5.3  For Legal Reasons

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of Homestead, our users, or the public.

5.4  Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you of any such change and your options regarding your data.

06  Data Retention

We retain your personal information for as long as your account is active and for a period after closure sufficient to fulfill our legal, dispute resolution, and business obligations. Specifically:

You may request earlier deletion of your data by contacting us, subject to our legal retention obligations.

07  Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze platform usage, and support our marketing efforts. Cookies are small data files placed on your device when you visit our site. We use the following types of cookies:

You may control cookie preferences through your browser settings or through the cookie preference center on our website. Disabling non-essential cookies will not affect your ability to book or use our services.

08  Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure cloud storage with access controls, regular security audits, and limited employee access to personal data on a need-to-know basis.

While we take reasonable precautions, no method of data transmission or storage is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

09  Children's Privacy

Our services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it promptly.

10  Your Privacy Rights (Michigan Residents)

Michigan residents have the following rights regarding their personal information:

To exercise any of these rights, contact us at [email protected]. We will respond to verified requests within 30 days.

11  Third-Party Links

Our platform may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

12  Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or prominent notice on our platform at least 14 days before the changes take effect. Your continued use of our services after that date constitutes your acceptance of the updated policy.

13  Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us: